Conflict management strategies and employee performance in the banking sector of Nigeria

Abstract

This study investigates conflict management strategies and employee performance in Nigeria's deposit money banking sector, with emphasis on Access Bank, Asaba, Delta State. The research examined how conflict management practices such as competing, collaborating, compromising, avoiding, and accommodating affect organizational performance. A cross-sectional survey research design was employed for this study. The population comprises 400 respondents, including both staff and customers of Access Bank Nigeria Plc, Asaba, with a sample size of 311 respondents selected using a stratified random sampling technique. Data were collected from bank employees in Asaba, Delta State, Nigeria, using a five-point Likert questionnaire. A regression analysis was conducted, and the findings reveal significant positive relationships between the conflict management strategies and employee performance. The study concludes that an effective conflict management strategy contributes positively to organizational performance.

Keywords

How to Cite

Iyamabhor M.., Ubogu G. T.. (2025). Conflict management strategies and employee performance in the banking sector of Nigeria. DOU Journal of Management Sciences, 1(1), 191–202.